Job Overview:
The IT Support Specialist will provide technical assistance to employees, addressing a range of Level 1 and some Level 2 IT support issues. This role involves troubleshooting hardware, software, and network issues via a ticketing system, as well as providing in-person and remote support. As a key part of the IT support team, you’ll contribute to a smooth and efficient support process, utilizing our core technologies such as Microsoft Office 365, Intune, MS Defender, and TeamViewer.
Key Responsibilities:
- Respond to and resolve technical support requests from users, ensuring excellent service and timely responses.
- Diagnose and troubleshoot hardware and software issues on devices such as Lenovo laptops, MacBooks, iPhones, and Samsung Android phones.
- Manage tickets in the Jira service desk system, escalating issues to higher support levels as needed.
- Support end-users both remotely and on-site, providing guidance on the use of Microsoft Office 365, MS Defender, and other enterprise applications.
- Assist with configuration and deployment of user devices, leveraging tools like Intune, Jamf (for Macs), and Snipe-IT for asset management.
- Perform basic network troubleshooting and support, including the use of Meraki equipment and configurations.
- Assist in setting up and troubleshooting meeting room equipment, TVs, and other audio/visual technology.
- Maintain the local IT inventory and hardware stock
- Prepare hardware for new onboarding and refresh returned hardware.
